A relationship of trust starts here
We are committed to welcoming every animal and every family with attentiveness, compassion and care.
Here is everything you need to know to help you prepare for your first visit.
new patients
Your first visit
During your first appointment, we take the time to get to know you, understand your animal’s needs and answer all your questions.
1. Booking an appointment
Contact us by phone or online to choose a time that suits you.
2. Arriving at the practice
Please plan to arrive approximately 15 minutes before your appointment to give us time to welcome you calmly and complete the necessary formalities.
3. Consultation
A comprehensive examination of your animal, together with a discussion about their history, habits and healthcare needs.
What should you bring?
Vaccination card / Passport
Previous medical records
Test results, current treatments, etc
Current medications
Bring the medication packaging or prescriptions, if possible.
Your questions
Write down your questions so you don't forget anything
Prepare your animal
For cats
Leave the carrier open at home so your cat can become familiar with it.
Add a soft blanket carrying their scent.
Avoid feeding them just before travelling.
Keep the carrier on the floor, stable and covered.
For dogs
A short walk before the visit can help them burn off some energy.
Bring their favourite toys or comfort items.
Keep them on a lead in the waiting room.
For exotic pets
Use a suitable, well-ventilated carrier lined with a towel or clean hay.
Avoid sudden movements and loud noises.
Avoid draughts and extreme temperatures.
Bring hay.
Veterinary care that considers emotional well-being
Beyond a Cat Friendly approach, we follow a philosophy inspired by Fear Free® principles, adapted to all our patients: cats, dogs and exotic pets.
Every visit is designed to minimise stress, respect each animal’s individual needs and create a positive experience, both for them and their family.
Caring for their health also means caring for their emotional well-being.
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Rue du Diorama 14,
1204, Genève